Question 1

What financing options are available to me as a private individual?

Accepted Answer

As a private individual, you can make use of the following financing options/loans: * Energy-saving loan: The Energy-saving loan is a personal loan for homeowners to make their homes more sustainable. For example, with a BlauHoff battery. Also applies to owners' associations for flats. Click here for more information. * Green mortgage / sustainability mortgage:Would you like to make your home more sustainable with a BlauHoff battery? You can finance this with an additional mortgage. For example, a sustainability mortgage with a lower interest rate. And you can often borrow more if you make your home more sustainable. Click here for more information.Borrowing through the National Heat Fund: At the National Heat Fund, anyone who owns their own home can borrow up to £28,000 at a low interest rate for energy-saving measures, such as a BlauHoff battery. If your family income is less than £60,000, you don't even pay any interest. Click here for more information.Claim your VAT back here via the VAT centre.

Question 2

Do you offer an installation service?

Accepted Answer

Assembly and Installation of Home Batteries All our home batteries come with professional assembly as standard. The installation is carried out by our own professionals and is subject to the terms and conditions of standard assembly:Within a radius of 15 metres from the main connection - Excluding excavation work Extensions such as connecting solar panels, emergency power supplies, generators and other systems are of course possible. This additional work is carried out on the basis of a pre-quoted price.To avoid any surprises, we are happy to schedule a preliminary on-site inspection. This way, both you and we know exactly what is needed for a smooth installation.

Question 3

Do the prices include installation?

Accepted Answer

Prices include standard installation The prices for both the Slim Line and the Powerpack include standard installation, carried out by one of our certified professionals. By standard installation, we mean: - Installation within 15 metres of the main connectionExcluding excavation work Connections such as solar panels, a generator, or an emergency power supply are not included in the standard installation, but we can of course provide these at an additional cost.In order to properly assess your needs, we would like to schedule a preliminary on-site inspection. This ensures that you receive a suitable quote and a flawless installation.

Question 4

What is the delivery time for my order?

Accepted Answer

Delivery time and delivery The delivery time for each product is clearly stated with the relevant item. Small items that can be sent by parcel post are usually delivered within 1 to 2 working days.Larger or heavier products that are not suitable for parcel post are delivered by lorry. For freight deliveries, we will contact you in advance to agree on a delivery date. On the day of delivery, you will receive an indication of the expected time of arrival in the morning. Please note that this is an approximate time.

Question 5

Do you also ship outside the Netherlands?

Accepted Answer

Worldwide shipping BlauHoff ships to all countries worldwide. Shipping costs vary per country and depend on the weight and volume of the delivery. Would you like a specific quote for shipping to your location? Please feel free to contact us.

Question 6

What is the status of my order?

Accepted Answer

Track your order status Curious about the status of your order? For shipments via a parcel carrier, you will always receive a track & trace link, so you can easily track your order yourself. For larger shipments (such as pallet or freight deliveries), we will contact you in advance to arrange a delivery date.Do you have any questions or is anything unclear? Feel free to contact us: 📞 +31 (0)850 711 875 📧 info@blauhoff.com Or use the contact form on our website.

Question 7

What is BlauHoff's warranty policy?

Accepted Answer

BlauHoff Home and Industrial Battery Warranty Terms and Conditions BlauHoff home batteries come with a 10-year manufacturer's warranty. Depending on the type, they offer between 7,000 and 8,000 charge cycles at a Depth of Discharge (DOD) of at least 70%. The accompanying BlauHoff inverters also come with a 10-year warranty.BlauHoff industrial batteries come with a 10-year warranty on the battery cells or 8,000 charge cycles, whichever comes first. The industrial inverters have a warranty period of 5 years.Please note: the exact warranty conditions may vary per product. Therefore, always consult the data sheet of the specific product for complete and up-to-date warranty information.

Question 8

What is my annual consumption?

Accepted Answer

What is my annual consumption and where can I find this information? - You can find your annual consumption on the annual statement from your energy supplier.

Question 9

What is a dynamic energy contract?

Accepted Answer

A dynamic energy contract is a flexible energy contract in which the electricity rates change every hour, depending on the current prices on the energy market.What are the advantages of a dynamic energy contract? - Trading opportunity: With a dynamic energy contract, it is possible to trade on the energy market. By purchasing electricity when the price is low and selling it when the price is high, this can accelerate the payback period.Potentially lower costs: If you can tailor your consumption to times when prices are low, this can lead to significant savings on your energy bill. - Flexibility: You are not tied to a contract and can often cancel the contract on a monthly basis.Incentive for smart consumption: You can charge your electric car or use appliances when electricity is cheapest. What are the disadvantages of a dynamic energy contract? - Variable costs: Because prices are constantly changing, your monthly costs are less predictable than with a fixed contract.Increased risk: When there is higher demand for energy on the market, such as during cold weather, rates may be higher. - Required equipment: You need a smart meter to track changing rates and manage your consumption.

Question 10

What is my mains connection?

Accepted Answer

What is my grid connection and where can I find it? There are several ways to find out your grid connection: - Via mijnaansluiting.nl: On this website, you can easily find out which grid connection you haveOn your energy bill: Most energy suppliers state the type of connection or the unique EAN code on your annual statement - In the meter cupboard: There are two ways to find out your grid connection in the meter cupboard:Look at the meter itself. A single-phase connection often says '230 V'. A three-phase connection says '3 x 230 V' or '3 x 400 V'.Count the red poles on the main switch. Two poles indicate a single-phase connection, while four poles indicate a three-phase connection.

Question 11

What is the difference between a single-phase and a three-phase connection?

Accepted Answer

The main difference between a single-phase and a three-phase connection is the amount of power that can be supplied: - Single-phase connection: Suitable for normal domestic use without heavy electrical appliances.3-phase connection: Suitable for households with appliances such as an electric hob, heat pump, solar panels, or a charging station for an electric car.

Question 12

What is an IEC certificate?

Accepted Answer

Always safe BlauHoff batteries An IEC certificate is a certificate that demonstrates that a BlauHoff battery complies with an international safety or quality standard established by the International Electrotechnical Commission (IEC).BlauHoff needs this certificate to gain access to the global market. It also ensures that BlauHoff can guarantee the safety and reliability of a BlauHoff battery and comply with legal requirements.A BlauHoff battery has the following IEC certificates: - IEC62619: International standard that sets safety requirements for rechargeable lithium batteries and cells used in industrial applications, such as energy storage systems and electric vehicles.IEC61000: International series of standards from the International Electrotechnical Commission (IEC) that lays the foundation for the electromagnetic compatibility (EMC) of electrical and electronic equipment and systems.IEC62109-1 & 2: A safety standard for photovoltaic inverters. This standard defines the minimum requirements for the design and manufacture of power conversion equipment (PCE) to protect against electric shock, energy, fire, mechanical and other hazards.IEC62920: International standard specifying the electromagnetic compatibility (EMC) requirements for power conversion equipment (PCE) used in photovoltaic (PV) energy systems. This standard describes the EMC requirements and test methods necessary to ensure that the converters function correctly without interfering with each other or producing excessive electromagnetic noise.

Question 13

What is an EN certificate?

Accepted Answer

Always safe BlauHoff batteries The EN certificate guarantees that certain technical, quality or safety requirements are met, as laid down in a European standard.A BlauHoff battery has the following EN certificates: - EN62619: European standard that sets safety requirements for rechargeable lithium batteries and cells used in industrial applications, such as energy storage systems and electric vehicles.EN61000: European series of standards from the International Electrotechnical Commission (IEC) that lays the foundation for the electromagnetic compatibility (EMC) of electrical and electronic equipment and systems.ENC62109-1 & 2: A European safety standard for photovoltaic inverters. This standard defines the minimum requirements for the design and manufacture of power conversion equipment (PCE) to protect against electric shock, energy, fire, mechanical and other hazards.ENC62920: European standard specifying the electromagnetic compatibility (EMC) requirements for power conversion equipment (PCE) used in photovoltaic (PV) energy systems. This standard describes the EMC requirements and test methods necessary to ensure that the converters function correctly without interfering with each other or producing excessive electromagnetic noise.

Question 14

Which home battery is best for me?

Accepted Answer

Choosing the right home battery Choosing the right battery requires careful preparation. There are quite a few things to consider. Important aspects to take into account include: -What capacity do I need? -What is the efficiency of the battery?-How long will the battery last (lifespan and charging cycles)? -What warranty is provided? -And of course: what is the price?An often underestimated but crucial part is the installation. Always choose an experienced professional who knows what they are doing. This will prevent many problems later on. We are happy to help you and are ready to advise you. Or use our handy selection tool to quickly find the right solution.

Question 15

What is the payback period for a BlauHoff (home) battery?

Accepted Answer

The payback period for a (home) battery depends heavily on factors such as:Your grid connection - Current electricity prices - Dynamic or fixed energy contract - The size of the inverter - Whether you have solar panels - The battery's lifespan Once all these factors have been taken into account, it is possible to determine the payback period. If you are interested, you can request a no-obligation quote.

Question 16

Are there any subscription fees associated with a BlauHoff (home) battery?

Accepted Answer

No, there are no subscription fees for a BlauHoff home battery. For larger projects with more complex requirements, it is possible to opt for a paid EMS.

Question 17

How big should my battery be?

Accepted Answer

The basic rule for determining the required battery capacity is: Divide your annual consumption by 365; this gives you your average daily power consumption. However, there are other factors that are important in determining battery capacity. These include: - Your mains connectionThe size of the inverter

Question 18

Will my battery work if the power goes out?

Accepted Answer

What if the power goes out, will my battery still work? Yes, it is possible to equip your battery with an emergency power function. This ensures that the battery continues to work if the power goes out.

Question 19

What is a UL certificate?

Accepted Answer

Always safe BlauHoff batteries thanks to UL certificationA UL certificate shows that a BlauHoff battery meets the strict safety standards of the American organisation Underwriters Laboratories (UL). It guarantees that the BlauHoff battery has been tested for electrical safety, fire safety and other performance criteria, so consumers and businesses can trust that it is safe and reliable.Key features: - It provides a safety guarantee that the battery has been tested according to acceptable safety standards, minimising the risks to users and the environment. - In addition to safety, the certification also demonstrates that production takes place under responsible conditions and that the product is of sound quality.The UL mark ensures confidence among consumers and other parties with an interest in the safety, service life and quality of the battery. Why is it important? - As a customer, you can trust that a UL certificate complies with applicable safety standards and does not pose any unacceptable risks.For insurance purposes, it is important to note that a product that does not comply with UL standards may lead to the rejection of insurance claims. A BlauHoff battery has the following UL certificates:UL9540: Safety standard for energy storage systems (ESS) and associated equipment. It guarantees that the BlauHoff battery is safely designed, installed and used. This means that the entire BlauHoff battery, and not just individual components, must comply with the standard in order to obtain certification.UL9540A: Test method that evaluates the fire hazard and fire spread of energy storage systems (ESS). It assesses how a BlauHoff battery reacts in the event of a 'thermal runaway' (thermal instability) in order to determine what fire and explosion protection is required. Compliance with UL9540A provides insight into fire risks and allows the systems to be installed without additional protective measures. - UL1642: This standard sets requirements to reduce the risk of fire or explosion of a BlauHoff battery.UL1973: Safety standard for battery systems used in stationary energy storage systems (such as for solar energy) and light electric railway applications. The certification guarantees that the BlauHoff battery meets strict requirements in terms of safety, reliability and performance under various conditions.

Question 20

How safe is a BlauHoff (home) battery?

Accepted Answer

How safe is a home battery? BlauHoff batteries have the following certifications: - IEC certifications - UL certifications - CEC certification - UN38.3 certification

Question 21

What is a fixed energy contract?

Accepted Answer

A fixed energy contract is an agreement with an energy supplier whereby the energy prices for electricity remain unchanged for the entire duration of the contract.What are the advantages of a fixed energy contract? - Budget certainty: You know exactly how much you will spend on energy per month or year, with no surprises. - Protection against price increases: You are protected if energy prices on the market rise, for example when the weather is cold and demand for energy is high.What are the disadvantages of a fixed energy contract? - No benefit from price reductions: If energy prices fall, you do not benefit directly from this, because you are tied to the higher, previously agreed rates. - Cancellation fee: Switching to another energy supplier early can be expensive.No return on trading: Because the price of electricity is fixed, there is no possibility to buy electricity when the price is low and sell it when the price is high.

Question 22

What is emergency power?

Accepted Answer

What is emergency power and what does it do? - Emergency power is an automatic backup power supply that kicks in when the regular mains power fails. This ensures that all your essential devices continue to work and that any processes are not interrupted.With your BlauHoff battery, you can supply your stored power to devices during a power failure. The battery detects the failure and automatically switches to the stored energy in the battery. It is also possible to connect a generator to your battery.

Question 23

What subsidies can I take advantage of as a private individual?

Accepted Answer

As a private individual, you can make use of the following subsidy(ies):Claim your VAT refund here via the VAT centreSubsidy for sustainable activities Municipality of Overbetuwe

Question 24

What subsidy(ies) can I use as a company?

Accepted Answer

As a company, you can make use of the following subsidy(ies): * Subsidy scheme for public charging infrastructure for heavy goods vehicles (SPULA) Subsidy scheme for private charging infrastructure at companies (SPRILA) Purchase Energy Investment Allowance (EIA) for entrepreneurs * Subsidy scheme for sustainable social real estate (DUMAVA) * Sustainability contribution for SMEs Rabobank

Question 25

What financing options are available to me as a business?

Accepted Answer

As a company, you can make use of the following financing/loans: * BlauHoff offers the option of purchasing our batteries via a lease plan through our lease partner Activum Groen Lease

Question 26

What is an energy management system (EMS)?

Accepted Answer

What is an EMS? - An EMS is a combination of hardware and software that measures, analyses and optimises the energy consumption of a building, installation or household.What does an EMS do? - The system provides insight into energy consumption, helps reduce costs, increases energy efficiency and ensures optimal use of renewable energy sources, such as solar panels. It can also help prevent overloading of the electricity grid by shifting energy consumption to times when there is more capacity.

Frequently asked questions

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